Welcome to Summit Outfitters! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most frequently asked questions.
Product Questions
What types of products does Summit Outfitters offer?
We offer a wide range of outdoor gear, including binoculars, camp beds, carabiners, chairs, cooking essentials, cookware, coolers, cups, EDC items, fans, fire starters, flasks, food jars, furniture, gadgets, grills, hammocks, hydration products, insulated items, and more.
Are your products suitable for all types of outdoor activities?
Yes, our products are designed to cater to a variety of outdoor activities, from camping and hiking to picnics and outdoor cooking. We ensure that our gear is durable, reliable, and suited for different environments.
Shipping and Delivery
What are the shipping options available?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days after placement, ensuring your gear is on its way to you as quickly as possible.
Do you ship internationally?
Yes, we ship globally, excluding certain areas in Asia and a few remote regions. If you’re unsure about delivery to your location, please contact our customer service team at [email protected].
Returns and Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. The product must be in its original condition and packaging. For more details, visit our Returns Page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a smooth and secure shopping experience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account and Customer Service
How do I contact customer service?
You can reach our customer service team at [email protected] for any questions or assistance with your order.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.
Thank you for choosing Summit Outfitters for your outdoor gear needs. We look forward to being a part of your next adventure!