At Summit Outfitters, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process and requirements.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary forms.
- Package Your Item: Securely package the item(s) in their original packaging, including all tags and accessories. Include the completed return form provided by our team.
- Ship Your Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Confirmation: Once we receive and inspect your returned item(s), we will notify you via email. If your return is approved, we will process your refund or exchange within 5-7 business days.
Refund Timeline & Method
Refunds will be issued to the original payment method used for the purchase. Please allow the following timeframes for your refund to be processed:
- Credit/Debit Cards: 5-7 business days after approval of the return.
- PayPal: 3-5 business days after approval of the return.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Food Jars: Once opened, food jars cannot be returned for safety reasons.
- Care and Repair Products: Items such as repair kits and care products are non-returnable once opened or used.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Summit Outfitters Team,
I would like to request a return/exchange for my recent order (Order #[Your Order Number]). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for choosing Summit Outfitters for your outdoor gear needs. We appreciate your trust and are committed to providing you with a seamless shopping experience.